Toys 4 Vans Limited Reviews

4.92 Rating 1,858 Reviews
98 %
of reviewers recommend Toys 4 Vans Limited
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.93 out of 5
Read Toys 4 Vans Limited Reviews
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Phone:

01395 206100

Email:

chris@toys4vans.co.uk

Location:

67 Hamilton Lane

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Anonymous
Anonymous  // 01/01/2019
Good price fast delivery unfortunately wanted to send it back as it wasn't needed no answer on the phone no response to e mail I've still got it roof rack that is
This may yet get corrected, but only part of my order arrived. It was only two parts a roof rack and rubber mats so not a very complicated order.
Lets see what happens Monday?
Brave to send out a survey request before fixing an issue!
Unfortunately my Caddy Van roof rack was sent to the wrong address and the courier had the wrong contact number for me! It was only when the rack had not arrived that I contacted you to find out where the heck it was.
The person who it had been delivered too had the wrong phone number on the ticket so couldn't contact me!! Not great lads....
Thanks for the feedback Mark. The address was indeed entered into the courier system incorrectly by ourselves. Really sorry about this. It was 1 number out so ended up being delivered to your neighbour. As soon as you called to find out where the delivery was, I discovered the error and informed you. I'm glad you got your roof rack in the end.

Once again, sorry for the delay.

Chris
The roof bars arrived promptly. Sadly one of the parcels had burst open in transit. Thankfully all the parts were still in the box. The next issue was one of the side rails didn’t fit my van. The holes in the side rail didn’t match up with the bolt holes in the top of my van. I had to just open the hole to get it to fit. I was disappointed for the amount I paid I had to do this as it was an inconvenience. I have bought roof bars from this company before and was really pleased with my purchase that why I returned.
Apologies for this. The rack was definitely made to fit your variant of van. If I was made aware of the issue, I would have sent a replacement side rail. After speaking to you, I understand you have made the rails fit so at least you have a fitted roof rack now. I will make the manufacturer aware. Many thanks for the order.
still waiting for delivery
The roof rack was delivered promptly and I am pleased with the quality, but one of the plastic locking levers was broken. A week later, I am still waiting for the promised replacement. A speedy response to the problem would have enhanced you image. Delay does no favours at all.
Hi Stephen

Sorry for the delay. We did post the clip when you informed us. I will send another one in the post. It should be with you on Tuesday.

Kind regards

Chris
the site was excellent, the delivery was excellent but although I gave the make and model of the van the roof rack did not fit - the holes were not lined up. This may be because the van was brand new but customer service though helpful could not understand why the rack did not fit. It was not a bad experience and I would buy from the site again.
I have found it very difficult to find a rack that fitted from anywhere. Eventually we had to drill another hole but to secure it was difficult because of the van cabin lining.
The roof bars are to long for the band was talking to Chris who was going to long in to it for me but never came back with the answer so need to send them back for a refund
Not happy
Ordered two items:roof bars witch arrived on time, two weeks later and still waiting for van locks .Disgusting
Ordered 28/12 17 10:50am still not received goods . Says on site if ordered before 3.00pm next day delivery. Received e-mail on 29/12/17 at 15.39pm to say it would be with me within 24 hours. It was delivered on 2/1/18 @12.00am. Went to fit it today started to fit roof brackets and the washers supplied are M6 and should be M8 so I will have to go and purchase some tomorrow so that I can eventually fit it. Fingers crossed.
In my hour of need when I opened the box the parts did not mach the instructions and I could not fit the roof rack.
Only received fixing bolts for 1 roof bar instead off 2 so couldn't fix bars on and now 8am 2/3 days behind on ladder work.
Toys 4 Vans Limited is rated 4.92 based on 1,858 reviews