When ordering a 3 bar system we were actually sent a 2 bar system. This was ok as [Staff Member] called to admit the mistake and promised an extra bar would be posted on a pre 1030 for the next day. However 1045 the next day came and nothing. I spoke to [Staff Member] who said he would investigate and call me back. He never did. I called again around 1430 to chase up and again was told by [Staff Member] he would investigate and call me back. Again he didn't call back. the parcel did turn up at 3pm with a label on for a next day service. It was never shipped on a pre 1030 service. I wouldn't have minded if we hadn't been lied to and been told in the morning that it had been put on a next day by mistake rather than a pre 1030. It must have been known it was only sent on next day and all it needed was someone to tell me this and I would have been able to know when it was actually supposed to be with me.